About the role

People Systems Support role maintaining HR systems and supporting users. Responsible for technical support, training delivery, and data governance.

Responsibilities

Act as the first point of contact for HR system queries, maintaining clear records of queries, resolutions, and process improvements.
Troubleshoot issues and escalate more complex cases to the People Systems Manager.
Support communication of system changes, release notes, and project updates.
Maintain up-to-date process documentation and standard operating procedures. Identifying inefficiencies and suggesting improvements.
Support the delivery of training for new features and system updates.
Help develop user guides, training content, and support materials.
Assist during system rollouts to ensure smooth adoption.
Support GDPR compliance, data governance, and audit requirements.
Help conduct data quality checks and work with teams to resolve issues.
Assist with system configuration and maintenance across platforms (e.g., MyJ, Pinpoint).
Support system integrations and implementation activities, including acquisitions.

**Essential**
Experience supporting users or customers with technical or system queries.
Strong organisational skills and ability to independently prioritise effectively.
Excellent attention to detail and confident IT capability.
Clear, professional communication skills (written and verbal).
Ability to follow structured processes while accurately documenting, tracking, and following up on tasks.
Problem‑solving mindset with the ability to escalate when needed.
Experience supporting training delivery or creating guidance materials.
Understanding of data security, confidentiality, and accuracy.
Collaborative team player with a proactive, curious approach.
Flexibility and adaptability in a fast‑changing environment.
High levels of integrity and discretion when handling sensitive employee data.
**Desirable**
Experience in HR, HR systems, or a similar administrative/technical support role.
Exposure to system configuration, workflow management, or system implementations.
Experience in a fast‑paced, multi‑site, or global business.
Ability to analyse data and spot trends or data quality issues.

You’ll be part of a supportive, friendly, and growing People Systems team, with opportunities to learn, develop your skills, and contribute to meaningful improvements across our People operations.
**If you enjoy helping teams work smarter, improving processes, and learning new systems, we’d love to hear from you.
**Our benefits include:
**Financial perks:** Pension scheme, length of service rewards, and referral bonuses.
**Exclusive discounts:** MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
**Health & wellbeing:** Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
**Mental health support:** Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
**Family-friendly:** Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
**Community engagement:** Volunteer days and collaboration with local charities.
**Generous holiday:** 25 days, plus buy/sell options.
**Employee voice:** Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.