Hybrid People Operations Manager

at 10x Banking

• Job title: People Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Oversee core People lifecycle and payroll processes at 10x Banking. Collaborate with teams for compliance and efficiency across UK and Australia operations.

Responsibilities

• Manage core People lifecycle processes including supporting the process of new joiners, absence management, leavers, employee changes and general HR-ticket enquiries, as well as monthly payroll management.
• Collaborate with the wider-People team across Partnering, Recruitment and with Finance to ensure efficiency and effectiveness in all employee and payroll processes.
• Lead the end-to-end monthly payroll delivery across both UK and Australia leading and providing oversight, guidance and coaching to our People Operations specialist in managing the monthly payroll process and external payroll provider, ensuring accuracy and timeliness.
• Manage and coordinate a third-party payroll provider ensuring service levels, data accuracy, responsiveness and value for money.
• Act as an escalation point for payroll issues and complex queries, ensuring prompt resolution and a high-quality employee experience.
• Maintain clear payroll governance, controls, documentation and audit trails across all jurisdictions.
• Lead the planning, coordination, and execution of People Team audits, ensuring continuous compliance across organizational processes and systems.
• Maintain year round readiness for external assessments by monitoring controls, identifying gaps, and driving remediation activities.
• Support the development, governance, and ongoing maintenance of Global People Policies, ensuring alignment with local employment laws, regulations, and best practices.
• Management of our employer benefits and the administration of our UK Pension scheme.
• Review People processes to identify opportunities to improve effectiveness and efficiency, and controls and scalability as the organisation grows.
• Communicate effectively with business leaders and stakeholders to inform and educate on People strategy and policies, including promotion of self-serve opportunities and education, improve HR presence, empower managers and remove obstacles.

Requirements

• A proven track record in a People/HR Operations role and a solid understanding of what good looks like in People and payroll processes.
• Experience in effective management of a third-party payroll provider to achieve the best outcome and service levels, and experience in coordination, issue resolution and service oversight.
• Solid understanding of UK payroll compliance, employment taxes and statutory wage and reporting requirements.
• Strong attention to detail, with a strong control first approach and high focus on accuracy and compliance, and ability to manage and deliver to deadlines.
• Experience in managing and coaching team members effectively.
• Continuous improvement mindset and eagerness to lead process and control improvements. Strong curiosity and a willingness to challenge the status quo while maintaining a collaborative approach.
• Experience of HR case management and best practice solutions.
• Hands-on experience with modern HR systems (experience with Hibob preferred)
• Excellent interpersonal, facilitation, communication, and consulting skills including the ability to effectively interact with and influence internal and external stakeholders.
• Basic excel skills to enable clear documentation of payroll related calculations and other matters.
• It would also be great if you have...
• Understanding of Australian payroll compliance, state employment taxes and state and federal reporting requirements

Benefits

• 25 days of holiday in addition to Bank/Public Holidays (with the option to swap some public holidays for alternative dates such as Diwali or Eid)
• 1 day off on or around your birthday
• 4 wellbeing days (1 additional paid day off per quarter, aimed at supporting you to maintain your personal wellbeing)
• Remote enabled working: scroll down to see the office requirements for this role
• Enhanced parental policies, including time off for fertility treatment
• Regular social gatherings and affinity groups
• Work from anywhere outside your typical working location – up to 4 weeks a year
• Career progression and learning pathways
• 1 paid volunteering day a year
• Sabbatical leave
• Options pool
• Private health insurance, with the option to add your family
• Pension scheme
• Enhanced company sick pay
• Life Assurance
• Income Protection
• Subscription to Headspace wellbeing app
• Flexible benefits via salary sacrifice