Sales Manager responsible for executing Rock Tools sales strategy at Sandvik Mining. Develops customer relationships and ensures strong commercial governance in Denver, CO and Elko, NV.
Responsibilities
Lead, coach and develop TSSRs to deliver strong safety performance, customer coverage, capability uplift and target achievement.
Deliver budgeted revenue, gross margin and market share results within the designated sales region.
Own the opportunity pipeline: prospecting, qualification, value proposition, close plan and post-sale follow-up.
Build and maintain senior customer relationships, lead customer engagement plans and regular business reviews.
Maintain accurate CRM hygiene (opportunities, activities, account plans, Market Share) and lead a robust forecasting cadence.
Provide timely reporting on sales performance, forecast accuracy, market conditions and competitive activity.
Ensure pricing discipline and discount governance in line with Sandvik policies, recommend actions based on market/pricing analysis.
Collaborate with Account Managers, Application Specialists and Product Managers to improve opportunities and deliver customer value.
Know and understand customers’ business drivers, market challenges and competitor presence; identify key decision makers and buying processes.
Create and execute territory/segment and key account plans that grow revenue and profitability for the Rock Tools portfolio.
Monitor competitor activity and market trends; translate insights into actions that improve win rate, share and customer retention.
Provide regular feedback to Business Line and Product Management on customer needs portfolio gaps and improvement opportunities.
Liaise with Product Management and global Rock Tools teams to provide market feedback that supports portfolio development and continuous improvement.
Deliver customer and internal presentations (business reviews, value cases, portfolio updates) as required.
Prepare tenders, contracts and proposals in accordance with Sandvik policies, approval matrices and commercial governance.
Ensure all opportunities, quotes and key customer interactions are recorded in the CRM and followed through to closure.
Drive the sales team to proactively develop new opportunities and improve conversion and retention.
Develop annual budgets and periodic forecasts by customer/segment in line with the business planning process.
Deliver budgeted gross margin and profitability, managing mix, pricing, discounts and cost-to-serve.
Deliver budgeted revenue through execution of account plans, pipeline coverage and conversion discipline.
Monitor financial performance and take corrective actions to improve forecast accuracy, revenue, margin and customer profitability.
Ensure appropriate documentation and governance.
Develop and maintain relationships with senior personnel of key customers and ensure strong customer experience.
Apply value selling techniques and coach the team to sell outcomes and total cost/value, not only product features.
Set clear expectations for TSSRs and ensure completion of role requirements, reporting and agreed KPIs.
Ensure product claims and warranty issues are managed promptly, documented correctly, and escalated as required in line with Sandvik procedures.
Identify customer training needs to support the safe and effective use of Sandvik Rock Tools and coordinate delivery with internal stakeholders.
Requirements
Experience in mining and/or civil construction (preferably rock excavation/drilling) is essential.
Rock Tools application knowledge is strongly preferred (or demonstrated experience with similar products and applications).
Knowledge of and experience with Sandvik product range would be beneficial.
Experience selling technical solutions (aftermarket parts/consumables and services) with a value-based approach.
Proven sales management experience, including coaching direct reports and delivering revenue and margin targets.
Commercial management capability, including pricing/discount governance, contract terms and working capital management.
Experience in preparation of tender submissions.
Demonstrated ability to work cross-functionally (operations, supply chain, customer service and finance) to deliver customer commitments.
Previous experience in managing a highly effective sales team would be a distinct advantage.
Contract management experience.
Benefits
health, dental, and disability insurance
401(k) retirement savings plan
opportunities for professional competence development
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