Sandvik Group

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sales

Sandvik Group is a global engineering company specializing in the development of advanced technologies and products for the mining, construction, and manufacturing industries. They offer a range of solutions including equipment, tools, services, and digital solutions to improve productivity and efficiency in various sectors. The company is committed to innovation and sustainability, providing high-quality products that help their customers meet the demands of a growing and rapidly changing world.

• Lead, coach and develop TSSRs to deliver strong safety performance, customer coverage, capability uplift and target achievement.
• Deliver budgeted revenue, gross margin and market share results within the designated sales region.
• Own the opportunity pipeline: prospecting, qualification, value proposition, close plan and post-sale follow-up.
• Build and maintain senior customer relationships, lead customer engagement plans and regular business reviews.
• Maintain accurate CRM hygiene (opportunities, activities, account plans, Market Share) and lead a robust forecasting cadence.
• Provide timely reporting on sales performance, forecast accuracy, market conditions and competitive activity.
• Ensure pricing discipline and discount governance in line with Sandvik policies, recommend actions based on market/pricing analysis.
• Collaborate with Account Managers, Application Specialists and Product Managers to improve opportunities and deliver customer value.
• Know and understand customers’ business drivers, market challenges and competitor presence; identify key decision makers and buying processes.
• Create and execute territory/segment and key account plans that grow revenue and profitability for the Rock Tools portfolio.
• Monitor competitor activity and market trends; translate insights into actions that improve win rate, share and customer retention.
• Provide regular feedback to Business Line and Product Management on customer needs portfolio gaps and improvement opportunities.
• Liaise with Product Management and global Rock Tools teams to provide market feedback that supports portfolio development and continuous improvement.
• Deliver customer and internal presentations (business reviews, value cases, portfolio updates) as required.
• Prepare tenders, contracts and proposals in accordance with Sandvik policies, approval matrices and commercial governance.
• Ensure all opportunities, quotes and key customer interactions are recorded in the CRM and followed through to closure.
• Drive the sales team to proactively develop new opportunities and improve conversion and retention.
• Develop annual budgets and periodic forecasts by customer/segment in line with the business planning process.
• Deliver budgeted gross margin and profitability, managing mix, pricing, discounts and cost-to-serve.
• Deliver budgeted revenue through execution of account plans, pipeline coverage and conversion discipline.
• Monitor financial performance and take corrective actions to improve forecast accuracy, revenue, margin and customer profitability.
• Ensure appropriate documentation and governance. 
• Develop and maintain relationships with senior personnel of key customers and ensure strong customer experience.
• Apply value selling techniques and coach the team to sell outcomes and total cost/value, not only product features.
• Set clear expectations for TSSRs and ensure completion of role requirements, reporting and agreed KPIs.
• Ensure product claims and warranty issues are managed promptly, documented correctly, and escalated as required in line with Sandvik procedures.
• Identify customer training needs to support the safe and effective use of Sandvik Rock Tools and coordinate delivery with internal stakeholders.

Sales Manager – Rock Tools

Sales Manager responsible for executing Rock Tools sales strategy at Sandvik Mining. Develops customer relationships and ensures strong commercial governance in Denver, CO and Elko, NV.

field-engineer

• Inspect equipment for proper performance and determine faults and malfunctions
• Adjust equipment & repair/replace defective parts components or systems according to scope of work to restore equipment to original manufacture specifications
• Test repaired equipment to ensure proper operational performance
• Commission new equipment
• Complete accurate time records, technical reports, failure reports, and parts lists
• Stay current with industry, customer, product developments and technical best practices
• Comply with safety policies and applicable government, customer or industry regulations or requirements

Field Service Technician – Automation

Field Service Technician for Sandvik maintaining and repairing underground mining equipment. Involves testing equipment, commissioning new tools, and ensuring compliance with safety regulations.

account-manager

• Maintain a consistent onsite presence (4–5 days/week) to build trust-based relationships across customers & departments.
• Understand customer needs and develop tailored account strategies to grow revenue.
• Collaborate with Application Engineers and Project Engineers to deliver optimized tooling packages and services.
• Promote Seco’s digital, productivity, and lifecycle service offerings.
• Facilitate contract negotiations and ensure alignment with company goals.
• Track account performance, forecast revenue, and report progress in CRM systems.
• Provide customer feedback to improve product and service development.
• Act as a Seco brand ambassador, upholding our values and principles in all interactions.

Account Manager

Account Manager at Seco Tools managing customer relationships in the metal cutting sector. Driving strategic priorities through tailored solutions in Ann Arbor, Michigan area.

operations

• Direct and organize daily field service operations, including equipment commissioning, scheduled and unscheduled service calls, and warranty case handling.
• Coordinate customer training and technical support, ensuring safe, effective operation and maintenance of equipment.
• Execute contracts with strict adherence to scope, deliverables and commercial terms.
• Ensure accurate maintenance logs and work order quality, including precise labour entry, parts usage, and service notes in the CMMS.
• Drive timely invoicing by validating documentation completeness, approvals, and charge capture in accordance with finance procedures.
• Build, mentor, and retain a high‑performing team of OEM expert and collaborative technicians who understand processes and deliver consistent quality.
• Maintain regular communication with customer supervision, management, and internal stakeholders to align priorities and resolve issues proactively.
• Provide regular reports to senior management covering KPIs, OKRs, and progress against SMART objectives (leading and lagging indicators, risks, mitigations, and wins).

Service Operations Manager

Service Operations Manager leading a dedicated team of Field Service Technicians in Western Canada. Focused on operational excellence, customer engagement, and continuous improvement.

account-executive

• Serve as the first point of contact for customer inquiries
• Build strong customer relationships as part of the sales and account team
• Assess customer needs and route complex issues to appropriate internal resources
• Take ownership of customer concerns and ensure commitments are fulfilled
• Proactively communicate order updates, backlog issues, and other relevant information
• Initiate proactive outreach to existing customers to identify upsell and cross‑sell opportunities
• Support Outside Sales with quotations, technical assessments, pricing inputs, and preparation for key account meetings
• Participate in onsite customer visits and contribute to account growth strategies
• Process sales orders via phone, email, and E‑business platforms
• Manage urgent and expedited orders to meet customer delivery timelines
• Prepare monthly CSR reports
• Maintain commitment to Sandvik’s safety‑first culture

Inside Sales Representative

Inside Sales Representative handling customer inquiries and account management for Sandvik Mining. Engaging in sales activities, customer support, and operational coordination in a flexible remote role.

• Inspect equipment to ensure proper operation and identify defects and failures
• Adjust equipment and repair or replace defective components or systems as required to restore equipment to original manufacturing specifications
• Verify correct operation of repaired equipment
• Oversee commissioning of new equipment
• Accurately complete time sheets, technical reports, failure reports and parts lists
• Keep up to date with industry developments, customers, products and technical best practices
• Perform other duties as assigned

Field Service Technician – Underground Mining Equipment

Field Service Technician responsible for troubleshooting and maintenance of underground mining equipment. Role involves intensive travel across Canada and client site training.

procurement

• Evaluate and negotiate with external suppliers for the purchase of parts and components
• Develop and manage suppliers in Europe
• Negotiate contracts and support global, regional and local needs
• Ensure various suppliers' optimal performance and adherence to Sandvik policies
• Manage contract/relationship with various suppliers
• Collaboratively develop and implement sourcing strategies
• Prioritize and ensure timely sourcing tasks

Sourcing Specialist

Sourcing Specialist evaluating and negotiating with suppliers for parts and components. Managing supplier relationships and ensuring adherence to procurement strategies.

it-support

• responsible for IT infrastructure services within the Business Area Sandvik Mining
• collaborate with a truly international team
• establish structure, gain trust, and create strong relationships

Head of IT Infrastructure Services

Head of IT Infrastructure Services leading an international IT team for a mining solutions company. Engaging in project management and IT infrastructure services across multiple locations.

Sandvik Group

Open jobs

8 jobs found

Sales Manager – Rock Tools

Sandvik Group

Field Service Technician – Automation

Sandvik Group

Account Manager

Sandvik Group

Service Operations Manager

Sandvik Group

Inside Sales Representative

Sandvik Group

Field Service Technician – Underground Mining Equipment

Sandvik Group

Sourcing Specialist

Sandvik Group

Head of IT Infrastructure Services

Sandvik Group