About the role

IT Manager overseeing data center operations and client relationships for a leading infrastructure services company. Delivering technical support and infrastructure management in a facility setting.

Responsibilities

Install, upgrade, and support all facility desktops/laptops, mobile devices, printers, and other infrastructure to include security related systems.
Build and support local network, wireless & VoIP infrastructure, and ability to perform cross connects.
Contribute as a key member to network/computer systems/software upgrade and deployment projects.
Provide technical support for local onsite employees.
Provision, maintain, and support Microsoft 365 accounts and entitlements.
Provision, maintain, and support security systems such as card access, camera, and alarms.
Install and maintain copper & fiber facilities.
Working with and directing 3rd party technical support vendors.
Troubleshoot and resolve system issues, including network, Server OS, and application issues.
Provide off-hours support as required.
Telco cross-connects from MPOE to designated DMARC.
Perform physical installations including rack & stack, cabling, and cable management.
Assist with other duties assigned to meet business needs.

Associate degree in Information Systems or related field.
Excellent internal/external Customer service skills.
Effective verbal and written communication skills.
Experience working in a team environment but comfortable working alone with little direction.
Demonstrated ability to work efficiently, time management, and planning ahead.
Demonstrated agility to pivot between competing priorities and situations.
Ability to lift, carry, push, pull or move objects up to 50 pounds.
Knowledge of computer hardware, software, and network troubleshooting skills.
Network Administration and understanding of TCP/IP, VLAN, VoIP, and network security.
Experience in telco cross-connect connectivity.
Excellent problem-solving skills and the ability to rapidly identify and resolve issues under pressure.
Familiarity with the ITIL support model and understanding of Incident Management, Service Requests, and Change Management.
Can handle multiple tasks with a clear sense of ownership and priority.
Experience supporting a LAN environment, e.g. firewalls, wireless controllers, access points, and switches.

Time to Recharge: Enjoy 8 company-paid holidays, 2 floating holidays, and PTO so you can rest, celebrate, and take care of what matters most.
Comprehensive Benefits Package: Including Medical, Dental, and Vision that you can enroll in starting on Day 1. Coverage begins the first of the month following 30-days of employment.
Peace of Mind: The Employee Assistance Program is available to all employees, even if you do not participate in the benefits package.
Your financial future matters: Enjoy our employer-supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%.
Wellness Support: Access to HSA, mental health resources, and gym discounts – because your health matters.
Extra Protection & Perks: Through discounted group programs, such as legal services, home & auto insurance, pet insurance, and ID theft protection for life’s unexpected moments.