Client Engagement Manager turning communication into engagement at First Focus. Driving client interaction and service adoption across a leading Managed Service Provider in Australia.
About the role
- Customer Success Manager providing exceptional service to restaurant partners. Supporting onboarding and ensuring a positive client experience for diverse clients in the restaurant sector.
Responsibilities
- As a Customer Success Manager, your role is to deliver exceptional service to our clients by answering questions and finding solutions to issues related to our products and services.
- You will make a daily impact by supporting our diverse clients and partners in the restaurant industry.
- You will handle incoming requests and consistently aim to create a positive experience for every client.
- You will contribute to documenting our internal processes to streamline the client onboarding journey.
- You will take part in selling products or services that may better meet clients' needs.
Requirements
- You have excellent organizational skills, enjoy analyzing client data, and follow internal processes.
- You adapt quickly to your environment and are proactive in proposing improvements.
- You have excellent verbal and written communication skills.
- You are seeking a learning opportunity and are highly motivated to exceed your objectives without fear of failure.
- Bonus: You are familiar with the restaurant industry.
Benefits
- Join an ambitious team in the FoodTech sector that is undergoing rapid transformation.
- Have a direct impact on the performance and daily operations of the restaurateurs we support.
- Work with a market-leading SaaS product and a diverse, exciting set of clients and partners.
- An attractive compensation package that rewards your impact on the business.
Job title
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Degree requirement
No Education Requirement
Location requirements
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