Hybrid Key Account Manager, Germany

at Qonto

• Job title: Key Account Manager, Germany
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Berlin, Germany

About the role

• Key Account Manager developing strategic relationships with key accounts at Qonto. Managing client adoption and retention in a dynamic fintech environment.

Responsibilities

• Own a high-touch portfolio: You will act as the strategic partner for approximately 100 key accounts and build long-term relationships with stakeholders up to C-level.
• Drive adoption and value: You manage onboarding and individual enablement plans and conduct Quarterly Business Reviews (QBRs) to measurably increase product usage and strategic value for your customers.
• Generate revenue: You identify expansion opportunities based on data, run discovery conversations, and negotiate upsells and cross-sells to drive Net Revenue Retention (NRR) growth.
• Ensure customer retention: You identify churn risks early, manage escalations confidently, and prepare contract renewals to maximize Customer Lifetime Value.
• Optimize processes: You continuously evolve our playbooks for high-touch management and represent the "Voice of the Customer" by relaying customer feedback to our product and operations teams.

Requirements

• Experience: You have at least 4 years of professional experience, ideally in fintech or a similarly complex B2B product environment.
• Key Account Management: A significant portion of your background is in key account management, where you have successfully built strategic relationships with C-level decision-makers.
• Commercial mindset: You are strong in negotiation and drive growth (NRR/expansion) without jeopardizing customer trust.
• Structure & organization: You can confidently prioritize in a dynamic environment and coordinate multiple stakeholders efficiently.
• Languages: You are fluent in German and English.
• Location: Berlin (3 days in office, 2 days remote)

Benefits

• High visibility: You will work closely with cross-functional teams (Growth, Product, Sales, Customer Care) and regularly engage with senior stakeholders.
• Autonomy & ownership: You plan your workweek independently to achieve clear business objectives in the German market.
• Hyper-growth environment: A dynamic workplace where you structure complex deals and commercial solutions within the rapidly evolving fintech sector.
• Modern tools: We use Salesforce (for portfolio & account data), Notion and external research tools (e.g., LinkedIn) to work efficiently and in a data-driven way.