Customer Center representative at PostFinance handling inquiries, offering tailored products, and enhancing customer experiences. Join a dynamic team focused on excellent service delivery.
Responsibilities
As the first point of contact for our customers, you professionally handle their telephone and written inquiries about our products and services
You proactively identify and leverage sales opportunities by offering customers products and services tailored to their needs
With your empathetic, communicative, and approachable manner, you delight our diverse customer base and create a positive customer experience
Requirements
Completed basic vocational training or relevant experience/qualification in the service sector
Enjoyment of telephone-based customer contact, ideally with prior experience in customer service and sales
Excellent verbal communication skills in German and Italian; any additional national language is an advantage
Proficient in using multiple IT applications and communication tools simultaneously (phone, email, chat)
Ability to thrive in a fast-paced environment and respond empathically to the diverse needs of our customers
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