Customer Success Manager guiding enterprise clients in utilizing AI - driven solutions for workplace safety. Building trusted relationships and driving measurable outcomes in operational efficiency.
About the role
- Customer Success Manager leading client experiences at Ploomes. Building relationships to ensure retention and drive upsell growth.
Responsibilities
- Lead the experience of strategic customers at Ploomes.
- Build strong relationships with executive stakeholders.
- Ensure retention, prevent churn, and drive growth through upsells and expansion.
- Generate business insights and act as a consultative partner.
- Connect technology and processes to ensure tangible outcomes with the solution.
Requirements
- Previous experience as a Senior CSM, Account Manager, or Customer Success executive in SaaS or CRM companies;
- Proven track record of retention and expansion of large accounts, including risk management and strategic account plans;
- Strong command of metrics: Churn Rate, NRR, GRR, LTV, CAC, and SOW;
- Ability to lead executive meetings and craft customer success plans;
- Experience with Customer Journey strategies and managing performance indicators;
- Strong communication, analytical mindset, and consultative approach.
- **Differentiators 🎯**
- Experience with enterprise clients and complex CRM processes;
- Proven history of significantly reducing churn and driving growth through upsell;
- Ability to analyze data and generate actionable insights;
- Previous experience at B2B technology companies focused on scalable growth.
Benefits
- Health and dental insurance;
- Life insurance;
- Zenklub;
- Wellhub (formerly Gympass);
- Flexible Meal/Food Allowance (iFood Benefits);
- Home office allowance;
- Mobility allowance;
- Childcare allowance;
- Pet health plan (Guapeco);
- Birthday day off.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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