Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Customer Success Manager facilitating success and growth for enterprise customers using Wallet Studio. Collaborating with teams to implement structured account plans and drive customer outcomes.
Responsibilities
- Make enterprise customers measurably successful with Wallet Studio
- Develop deep product expertise and recommend use cases
- Spot and drive growth opportunities
- Work with structured account plans and execute customer-facing actions
- Navigate enterprise complexity and manage workshops and meetings
Requirements
- Experience in a customer-facing role responsible for customer value outcomes
- Experience with enterprise customers and complex organizations
- Knowledge of B2B SaaS and product adoption
- Proficiency in English (C1-C2) and German (full professional proficiency)
- Ability to build trust across departments and seniority levels
- Experience using AI in daily work
- Ability to identify growth opportunities
Benefits
- A diverse, ambitious, and value-driven team
- Collaboration and teamwork culture
- Opportunities for personal and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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