Assistente de CRM supporting marketing strategies by operationalizing campaigns in CRM for customer engagement and retention. Driven to enhance customer journeys and base growth through diverse campaigns.
About the role
- Senior Customer Success Manager driving growth and retention for enterprise customers at PriceShape. Focusing on strategic account management and optimizing pricing strategies in a hybrid work environment.
Responsibilities
- Own and manage a portfolio of strategic B2B and enterprise customers as the primary point of contact
- Act as a trusted advisor, guiding senior stakeholders to stronger commercial decisions
- Drive onboarding and ensure successful product adoption across multiple teams and functions
- Proactively engage customers to understand business goals, KPIs, and performance drivers
- Challenge and guide customers to optimize pricing, revenue strategies, and operational efficiency
- Help customers translate product usage into measurable business outcomes
- Conduct structured, insight-driven business reviews with senior stakeholders and executive teams
- Build and maintain relationships across multiple teams and decision-makers within enterprise accounts
- Identify opportunities to strengthen adoption, retention, and revenue expansion
- Ensure renewal readiness and lifecycle ownership of strategic accounts
- Collaborate with sales on expansion opportunities and strategic account planning
- Maintain accurate CRM data, portfolio insights, and customer health overview
Requirements
- 5–8+ years of experience in Customer Success, Account Management, or client-facing roles
- Experience managing complex B2B customer relationships and strategic portfolios
- Proven track record of driving customer adoption, retention, and revenue expansion
- Experience engaging senior stakeholders and executive decision-makers
- Ability to manage multiple strategic accounts with a structured, disciplined approach
- Strong communication skills and ability to challenge and guide senior stakeholders constructively
- Analytical mindset with the ability to translate insights into actionable business recommendations
- Experience working with CRM and/or Customer Success platforms (e.g., HubSpot, Custify)
- Fluent in Swedish and English
Benefits
- A fast-growing SaaS company with strong ambitions and international expansion
- Competitive compensation package including base salary + commission program
- Modern offices in Stockholm and Aarhus, with flexibility for hybrid work
- Clear development path: from Senior CSM to strategic or specialised Customer Success roles, or Team Lead positions
- A collaborative commercial setup across Sales, Customer Success, Marketing, and Product
- A customer-centric environment focused on long-term value and measurable outcomes
- Occasional travel to Aarhus
- Flexible hours
- Pension and health insurance
- Great facilities
- In-house canteen
- A talented, supportive, and international team with strong team spirit
- A culture built on trust, ownership, and work-life balance
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