Senior Customer Success Manager supporting Global Accounts in managing strategic relationships. Focus on client satisfaction and growing business within the advertising industry's verification space.
About the role
- Customer Success Manager intern providing first-level support to clubs for platform usage. Collaborating with internal teams to ensure a smooth client experience while improving internal processes.
Responsibilities
- First-level support: respond to incoming requests from our partner clubs (questions, issues, support requests).
- Triage and resolution: analyze requests, resolve straightforward issues, and escalate to Product or Development teams when necessary.
- Client communication: provide clear, timely, and professional follow-up with clubs.
- Voice of the customer: collect feedback, identify friction points, and relay recurring needs to internal teams.
- Documentation: contribute to improving the knowledge base (FAQs, user guides).
- Improvement of internal processes: activity tracking and automation.
Requirements
- Currently enrolled in a business school, engineering school, university, or equivalent.
- Excellent written and verbal communication skills in French; English is a plus.
- Strong customer service orientation and good listening skills.
- Analytical mindset, attention to detail, organized, and able to work independently.
- Interest in technology and sports.
- Proficiency with office tools (Notion, Slack, Excel / Google Sheets).
- Comfortable with CRM, ticketing, or support tools (HubSpot, Front, etc.) or willingness to learn.
- Ability to work in a team within a dynamic environment.
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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