Sr. Analyst managing contracts and customer service for Collins Aerospace's aftermarket team. Communicating with global customers and overseeing contract management in a hybrid setup.
About the role
- Kundenservice-Mitarbeiter:in bei web care LBJ GmbH mit Verantwortung für ein eigenes fachliches Thema. Sicherstellung der Qualität und Weiterentwicklung des Kundenservice durch optimierte Prozesse und Wissensmanagement.
Responsibilities
- You combine traditional customer service with subject-matter responsibility and genuine scope to shape processes.
- You work close to customers and continuously develop your area of expertise.
- You ensure quality and actively support the team in improving.
- You contribute the customer service perspective in cross-departmental coordination.
- You make day-to-day requirements visible, help design solutions, optimize processes, and drive improvements.
- You are responsible for knowledge transfer in your area, prepare processes and work instructions in a structured way, and maintain our knowledge base.
Requirements
- Several years of commercial/administrative experience
- A structured, reliable working style and the aspiration not just to complete tasks, but to understand contexts and achieve sustainable improvements
- Enjoy taking responsibility for a subject area, sharing knowledge, and actively contributing to the further development of our customer service
- Very good German language skills and the ability to communicate issues clearly and understandably
- Team spirit, friendliness, and a pragmatic "can-do" attitude
- Confident PC skills and familiarity with common tools such as Outlook and Word; experience with a CRM system (e.g., Salesforce) is a plus.
Benefits
- Structured onboarding and collegial support
- Work on a socially relevant topic
- Flexible working hours and hybrid working
- Central office in Hamburg's HafenCity
- We cover the Deutschlandticket (public transport pass) and offer bicycle leasing through JobRad
- Subsidies for fitness and massages as well as regular offerings such as yoga and other health formats
- A culture of appreciation, short decision paths, and direct exchange
- Company pension scheme, Corporate Benefits, and additional offers to support you in everyday life.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Support clients by managing requests and monitoring system performance at OKTO PAYMENTS. Collaborate with internal teams to resolve complex issues and drive process improvement.
ERP Support Specialist supporting Microsoft Dynamics 365 Finance & Operations for a leading Nordic data center company. Engaging with diverse stakeholders across regions to ensure system stability and improve processes.
Customer Service Associate at Family Dollar assisting customers and managing sales transactions. Maintaining store cleanliness and stock levels while ensuring a positive customer environment.
Customer Service Representative handling French customer inquiries for premium loyalty program in Barcelona. Providing high - quality service and identifying sales opportunities in a hybrid work environment.
Student client support and consulting role for French - speaking customers at Augletics GmbH. Involves phone support, email inquiries, and internal process improvement.
QS
Customer Support Specialist providing frontline service through multiple channels at Quant Greece. Accurate handling of customer inquiries regarding loan portfolios, payments, and account information.
Customer Care Associate responsible for order management and customer inquiries for Fluke's services in Poland. Requires teamwork with various internal departments to ensure customer satisfaction and logistics flow.
Customer Service Consultant providing support via phone, live chat, and email for CreditorWatch customers. Handling inquiries and disputes while enhancing customer experience.
Talent Acquisition Support Specialist aiding in hiring and onboarding processes at Broadridge. Collaborate with recruiters and hiring managers while providing excellent candidate experience.