Junior HR Admin coordinating service operations and supporting onboarding processes at Mondelēz International. Ensuring compliance and delivering a positive candidate experience in Romania.
About the role
- HR Coordinator managing employee lifecycle services to support Perrigo employees globally. Delivering high impact HR services while ensuring compliance and superior employee experience.
Responsibilities
- Support colleagues at all level throughout their employment at Perrigo
- Administer a busy service request queue, supporting the triage and assignment of queries
- Manage inquiries & support requests raised by Perrigo employees, managers and HR colleagues, through to resolution or escalation
- Ensure agreed service levels are met and issues are resolved in a timely manner, further escalating to the relevant specialist teams when required, in line with the People Solutions escalation process
- Administer end-to-end lifecycle cases (e.g. compensation changes, letter generation, onboarding, offboarding, etc.) leveraging People Solutions Standard Operating Procedures to provide superior employee, manager and candidate experience
- Maintain employees’ information in SuccessFactors and associated HR systems ensuring it is up to date, accurate and complies with GDPR/Data privacy & protection regulations, legal compliance and Perrigo standards.
- Share relevant data updates with other internal & external parties as defined in our People Solutions Standard Operating Procedures and Work Instructions
- Support the administration of leave of absence requests in countries where these activities are not outsourced (paid time-off, maternity, paternity, adoption, parental leave, etc.) ensuring all necessary details are appropriately recorded in SuccessFactors as well as transmitted to payroll teams to ensure accurate payroll processing
- Monitor & report on key data/dates over the lifecycle of employees, flagging any required actions (immigration, probation, etc.)
- Maintain employee files (electronic & physical files), regularly archiving and flagging documents that require purging in line with standards and regulations
- Actively participate to huddles and meetings, facilitating the sessions in-turn, monitoring and reporting on KPIs, raising issues for escalation and/or follow up with Team Leads and/or Specialists where appropriate
- Proactively ensure all Tier 0 (self-service) information and guidance on all of our employee lifecycle processes, is up to date, relevant and accessible to all Employees and People Managers
- Ensure a positive experience for all Employees and People Managers, even when processes and situations are challenging ones, by maintaining respect for individuals and delivering excellent customer service at all times.
- Build relationships with end-users and stakeholders, understanding their needs and actively seeking their feedback. Follow up on their feedback and translate into concrete actions to improve performance and employee experience
- Foster a culture of service excellence with your colleagues, role-modelling this and coaching other peers to deliver true best in class services to all
- Own your own workload, identifying trends and undertaking improvement actions
- Proactively use problem solving skills to identify and help resolve data errors, issues and escalations.
- Follow up with relevant owners to ensure process & knowledge documentation are up-dated to reflect any agreed changes.
- Proactively support a variety of initiatives and projects aimed at improving the quality and timeliness of our services, as well as improving employee experience
- Support provision of training to end-users & key stakeholders on People Solutions processes
- Other duties as assigned
Requirements
- High School Diploma or GED required; Bachelor’s degree preferred
- Previous experience with SAP SuccessFactors preferred
- Previous experience as an HR Coordinator or similar role preferred
- Highly organized, with a demonstrated attention to detail and ability to handle multiple tasks, prioritize, meet deadlines and maintain high quality work
- Excellent interpersonal and collaboration skills required to work with all levels of business leadership, business users and functional teams
- Efficient use of MS office and other key business tools
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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