AI/Scaled Customer Success Lead developing automation systems for customer success at Lovable. Spearheading customer engagement strategy and lifecycle automation in a fast - paced environment.
About the role
- Customer Success Manager building relationships and supporting clients with a software product in Augsburg. Offering hybrid work with up to 60% remote options.
Responsibilities
- You build long-term, trusting relationships, proactively manage your accounts, and identify challenges early
- You ensure customers use our product optimally and develop measures to increase satisfaction and retention
- You handle customer inquiries at 2nd-level support and ensure a high-quality service experience
- You perform initial review and prioritization of requests and ensure clean handover to follow-up teams
- You work closely with Development, Application Engineering, and Product Management to incorporate feedback into the product
- You analyze customer data, derive actionable recommendations, and develop measures to improve product usage
Requirements
- Completed commercial or IT-related training, or a degree (e.g., Media Management, Technical Writing)
- Initial professional experience in IT support, consulting, account management, project management, or product management, ideally in a software environment
- Ability to analyze use cases and translate customer requirements into the product
- Basic knowledge of project management and agile methodologies
- Excellent written and verbal German (at least C1 level)
Benefits
- Permanent employment contract with flexible working hours and additional paid "sick-child" days
- Flexible & hybrid work: remote option (up to 60%), regular on-site days in Augsburg/Bergkirchen, and the possibility of workation within the EU
- Sport & health: benefit from the EGYM-Wellpass for your personal wellbeing
- Close mentoring by your manager and intensive onboarding across all product modules (including structured product onboarding and an onboarding buddy)
- Opportunity to shape and build your own area of responsibility, plus individual training options
- Flat hierarchies with a collegial working atmosphere and regular team events
- Exciting, future-oriented software solution
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
AI Success Strategist driving AI adoption and operational excellence for Zendesk. Leading AI roadmap delivery and ensuring measurable business impact for customers.
Customer Success Manager driving retention, expansion, and value for multi - unit restaurant groups. Collaborating across teams to ensure customer success with Palona’s AI platform.
Customer Success Specialist responsible for onboarding and maintaining client relationships for Sibill. Focus on upselling and cross - selling while monitoring client performance metrics.
CRM & Marketing Specialist for KWS enhancing Salesforce usage in daily operations. Collaborating closely with sales and marketing teams to drive business value.
Patient Specialist educating patients on home monitors and providing support at IronRod Health. Handling call volume and managing client accounts in a healthcare setting.
Customer Success Specialist at GeoVictoria ensuring effective platform use and customer satisfaction. Engaging clients in Santiago, Chile to foster relationships and promote growth.
Customer Success Manager overseeing strategic accounts at Rhapsody. Responsible for customer retention and satisfaction in healthcare IT.
Customer Success Manager responsible for existing customers in a SaaS environment, driving adoption and ensuring long - term customer relationships through onboarding and optimization.
Customer Success Advisor guiding clients through challenges and needs in the online world. Providing technical and customer support while receiving quality onboarding and training.