Bilingual Customer Care Representative delivering exceptional service and building relationships with Quench's clients. Proactively manage customer requests, ensuring customer satisfaction and long - term loyalty.
About the role
- Customer Support Representative resolving issues for PayJoy's business partners via omnichannel platforms. Conducting surveys and maintaining communication to improve satisfaction.
Responsibilities
- Perform interactions with customers/stores through omnichannel platforms (Voice - email - chat) to resolve queries and technical problems related to the use of the application and the platform for credit evaluation and after-sales service, providing clear and fast responses in real time.
- Record, in a detailed and updated manner, the problems and solutions provided to the stores, to have a clear history that facilitates the monitoring and continuous improvement of the service.
- Identify and propose improvements in internal processes and sales and after-sales support. Implement changes to increase efficiency and quality of service.
- Maintain clear and constant communication with stores, to ensure that they are informed about updates and changes in procedures.
- Store satisfaction: Conduct surveys and collect feedback from stores on the service received.
Requirements
- Completed Technical or partially university studies in related areas such as Business Administration, Communications or similar.
- Basic knowledge of Microsoft Office tools and Google Suite.
- Previous experience in customer service or support, preferably in the sales or financial sector, of at least 1 year.
- Effective communication skills, ability to work in a team and handle difficult situations under pressure.
- Agility in keyboarding, spelling and writing.
- Experience in customer relationship management software (CRM) preferably Zendesk, in financial services or technology is desirable.
Benefits
- 100% Company-funded Health and Dental Insurance for employees and immediate family members
- Life insurance
- Vacations 30 days
- Phone finance, Headphone, home office equipment and wellness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered lunches
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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