IT Manager establishing and owning internal IT operations at Kiefer Tech. Ensuring systems are integrated, scalable, and automated using modern technology in a dynamic environment.
About the role
- I.T. Analyst providing first-line technical support for Quick Service Restaurant operations. Ensuring efficient operation of POS systems, network devices, and restaurant technology.
Responsibilities
- Provide first and second-level technical support to restaurant and corporate users via phone, email, and remote tools.
- Respond promptly to help desk tickets, troubleshoot issues, and ensure timely resolution.
- Document all support interactions and maintain accurate records in the ticketing system.
- Assist with the setup, maintenance, and troubleshooting of POS systems.
- Support hardware and software installation, configuration, and upgrades.
- Monitor and support network connectivity across restaurant locations (routers, switches, firewalls, and wireless access points).
- Work with external vendors or service providers to resolve network and system outages.
- Ensure backup systems and data recovery protocols are in place and functioning.
- Maintain endpoint security compliance, including antivirus and patch management.
- Provide technical support for QSR-specific systems such as online ordering, delivery integrations, loyalty programs, and payment processing.
- Assist with technology rollouts, including POS upgrades and new location openings.
- Coordinate with operations and training teams to ensure smooth adoption of new technology solutions.
- Create and update technical documentation, FAQs, and user guides for restaurant staff.
- Assist in training employees on basic troubleshooting procedures and best practices.
- Identify recurring issues and recommend long-term solutions or system improvements.
Requirements
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- 2–4 years of I.T. support experience, preferably in the Quick Service Restaurant, hospitality, or retail sectors.
- Experience supporting POS systems (e.g. Toast.) and restaurant network environments.
- Proficiency with Windows OS, Microsoft 365, and remote support tools.
- Strong understanding of TCP/IP networking, VPNs, and Wi-Fi management.
- Experience with ticketing systems (e.g., ServiceNow, Zendesk, Freshservice).
- Familiarity with restaurant hardware peripherals (printers, scanners, KDS, tablets).
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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