Client Services Coordinator responsible for excellent customer service and handling client inquiries in Liverpool, UK. Working within a hybrid system to manage client relationships efficiently.
About the role
- Client Service Specialist at OneDigital providing enrollment and compliance support in health insurance services. Managing client communication and documentation for group benefits.
Responsibilities
- Supports sales and client management staff by assisting with group enrollment and renewal processes.
- Manages compliance-related tasks such as reporting and documentation.
- Utilizes CANVA to create benefit guides and enrollment materials.
- Conducts billing audits and processes enrollments and terminations.
- Assists with communications and follow-up on service issues.
Requirements
- 2+ years’ applicable job experience, preferred.
- Proficient with Microsoft Office products, required.
- Prior experience in a broker agency or benefit administration firm, preferred.
- Familiarity with insurance carrier websites, preferred.
- Proven track record in customer service, preferred.
- Bachelor’s Degree, preferred.
- Familiarity with database applications, a plus.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Variable compensation based on performance
- Job-related expenses reimbursement
- Employee perks and discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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