Client Service Manager responsible for managing client satisfaction in customs brokerage. Building relationships and ensuring successful cross - border trade compliance and operational efficiency.
About the role
- Client Support Advisor assisting clients via phone and email in Poland. Delivering exceptional customer service and resolving queries for a seamless client experience.
Responsibilities
- Handling incoming calls and emails from clients, delivering a professional and friendly service
- Acting as the first point of contact and resolving queries at the first opportunity, wherever possible
- Proactively contacting clients to resolve requests and provide updates
- Taking full ownership of client queries, including complaints or concerns, through to resolution
- Managing challenging conversations with confidence and empathy
- Ensuring all issues are handled promptly, thoroughly, and in line with company standards
- Working closely with other departments and teams to deliver a seamless service
- Sharing best practices and supporting a positive, inclusive team culture
- Identifying opportunities to improve the client experience
- Processing client requests efficiently and accurately
- Maintaining up-to-date and detailed records in internal systems
- Supporting wider administrative activities linked to client management
Requirements
- Experience in a customer service or client-facing role is beneficial but not essential
- A genuine passion for helping people and delivering great service
- Strong communication skills, with the confidence to speak to a range of clients
- A calm and professional approach, especially when handling challenges or concerns
- Good organizational skills, with the ability to manage different tasks and priorities
- Attention to detail and a willingness to learn new systems and processes
- Business fluency in English (essential)
- Fluency in at least one additional European language (e.g. Polish, French, German, Spanish, Italian, or Dutch) is required; additional languages are a plus
Benefits
- Professional development opportunities
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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