Managing Director overseeing clients and technology strategy in channel delivery and innovation at TIAA. Leading teams and driving business transformation to enhance customer experience and efficiency.
About the role
- Client Service Manager responsible for managing client satisfaction in customs brokerage. Building relationships and ensuring successful cross-border trade compliance and operational efficiency.
Responsibilities
- Manage all aspects of client's portfolio directly with the client.
- Conduct client visits (virtual and in person) to understand their cross-border trade requirements.
- Understand client history, providing appropriate reports, analyzing client information in appropriate systems, determine strengths, weaknesses, opportunities and threats.
- Establish strong relationship with client decision-makers.
- Proactively contact client base to confirm satisfaction and identify new opportunities
- Point of resolution for escalated issues
- Project managing new client onboarding
- Support execution of sales team growth and retention strategy
- Monitor and act upon client satisfaction survey results
- Lead periodic business review meetings with clients
- Respond and manage urgent client issues in a timely manner
Requirements
- 3 years of related experience
- Excellent communication and interpersonal skills (both written and verbal)
- Excellent organizational skills with the ability to drive change and deliver targeted results
- Excellent problem-solving skills with the ability to work in a stressful environment
- Excellent understanding of supply chain process, procedures and regulations.
- Strong working knowledge of CRM and Microsoft Office (Word, Excel, PowerPoint)
- Effective presentations skills to small and large audiences.
- Knowledge and experience with project management methodology and techniques.
Benefits
- Client education for regulatory updates and new requirements from Customs and other government agencies
- Health insurance
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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