Client Services Coordinator responsible for excellent customer service and handling client inquiries in Liverpool, UK. Working within a hybrid system to manage client relationships efficiently.
About the role
- Client Support Administrator responsible for client administration tasks for the National Client Team in London. Supporting service delivery to FI clients and ensuring data integrity and reporting.
Responsibilities
- Working closely with the National Client Team, the coach and tutor delivery team, this role is responsible for processing and supporting with client administration
- Ensuring client and student needs are met
- Support the excellent service to FI clients, both for commercial and apprenticeship programmes
- Maintain accurate and up-to-date records for employers and students, including managing trackers, planners, and relevant documentation to ensure data integrity and timely reporting
- Ensure all course bookings including future bookings report and absence reporting are completed in a timely manner
- Responding to queries in the client mailbox, update records, liaise with skills coaches and any other administrative activity required
- Supporting the administration of apprentice sign ups and on-programme apprenticeship paperwork updates
- Supporting additional work as required by management from time to time
Requirements
- Effective communicator with excellent interpersonal skills
- Excellent attention to detail
- Strong organisational and time management skills
- Ability to manage own workload
- Computer literate
- Understanding of the accountancy sector
- Desirable: Experience of working in the apprenticeship sector
Benefits
- 25 days annual leave (based on fulltime hours) PLUS bank holidays
- 3 FI Days per year
- Hybrid working available, equipment provided for homeworking
- Flexible-working positive employer with a range of family-friendly policies
- Employee Assistance Programme: 24-hour confidential access to counselling and support services
- Competitive Pension
- Training and development opportunities
- Long term career prospects in a growing company
- Employee perks including a range of discounts to suit your lifestyle
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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