Client Services Associate II providing exceptional support to Guardant Health customers while meeting KPIs. Required to assist in troubleshooting and support department tasks in a hybrid work environment.
About the role
- Client Services Coordinator responsible for excellent customer service and handling client inquiries in Liverpool, UK. Working within a hybrid system to manage client relationships efficiently.
Responsibilities
- responsible for providing excellent customer service to our clients and overseas offices, verbally and electronically.
- handle all client inquiries and communicate with clients in a professional, accurate, and efficient manner.
Requirements
- Good Client liaison skills, presenting a professional image and able to develop sound Client relationships.
- Good interpersonal skills with the ability to communicate (verbally/written) and liaise professionally at all levels within and outside of the Company.
- Team player with dignity and due respect for colleagues.
- A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
- Excellent organisation with good attention to detail and accuracy.
- A proactive approach working from own initiative.
- IT Literate: Competent with Microsoft Office packages and confident in preparing management information and reports.
- Administration experience is advantageous.
- Ability to work under pressure and work to tight deadlines.
- Required Qualifications GCSE grade A-C or equivalent in English Language, Maths, and Science.
- Required Languages Spanish, Mandarin, and Russian advantageous.
Benefits
- pension
- life assurance
- employee assistance program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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