Client Services Coordinator responsible for excellent customer service and handling client inquiries in Liverpool, UK. Working within a hybrid system to manage client relationships efficiently.
About the role
- Client Services Associate II providing exceptional support to Guardant Health customers while meeting KPIs. Required to assist in troubleshooting and support department tasks in a hybrid work environment.
Responsibilities
- Provide exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, and Sales Representatives.
- Perform duties of Client Services Associate.
- Meet higher KPIs than a Client Services Associate.
- Support Quality Assurance & Training as directed by Leadership.
- Act as a mentor to the Client Services Associates.
- Assist in troubleshooting and responding to or resolving questions from the Business Process Outsourcing (BPO) team and Client Services Associates.
- Responsible for escalating issues or trends to Leadership.
- Participate in and/or support department level tasks (expired kits, data cleanup, etc.), as assigned by Leadership.
- Other tasks/administrative duties as needed.
Requirements
- Bachelor’s degree preferred.
- High school diploma, or its equivalent required plus experience.
- 2+ years of experience working with customers in biotech, life science, diagnostic, or healthcare setting is preferred.
- Ability to work as part of a team comprised of internal employees, contractors, and managers.
- Ability to multitask and take on various projects.
- Ability to work with self-discipline, good judgment, and independence in a dynamic office and/or remote setting.
- Excellent written, verbal communication skills are required, as is computer proficiency.
- Solid experience using Salesforce.com and Microsoft Office.
- Flexibility with respect to working hours based on operational need.
Benefits
- Company committed to providing reasonable accommodations for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs
- Flexible work arrangements
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