Client Services Associate II providing exceptional support to Guardant Health customers while meeting KPIs. Required to assist in troubleshooting and support department tasks in a hybrid work environment.
About the role
- Member/client service agent supporting investment advisors at Desjardins Group. Conducting research, responding to client requests, and helping maintain business relationships.
Responsibilities
- Provide administrative, customer service, and business development support to investment advisors and the team.
- Respond to client requests for information regarding their accounts and the firm’s products and services.
- Conduct research and follow up as needed to ensure high-quality service.
- Refer requests to the appropriate person or team.
- Advise members/clients on choosing and making the most of tools and channels based on their desired level of independence and automation.
- Answer incoming calls, handle information requests, and direct them to the appropriate contact.
- Help identify your team’s operational risks and opportunities for improvement.
Requirements
- Attestation of Collegial Studies (AEC) or equivalent college credential in a relevant discipline
- Minimum of three years of relevant experience
- Other combinations of relevant education and experience may be considered
- French language proficiency required
- Competencies: Action Oriented; Communicates Effectively; Customer Focus; Valuing Differences; Interpersonal Savvy; Nimble Learning; Situational Adaptability
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan providing predictable, stable retirement income
- Group insurance plan including telemedicine services
- Reimbursement for health and wellness expenses and for home-office equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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