IT Manager establishing and owning internal IT operations at Kiefer Tech. Ensuring systems are integrated, scalable, and automated using modern technology in a dynamic environment.
About the role
- Helpdesk Analyst providing Level 1 technical support for various IT issues. Assisting users with Microsoft products and managing IT resources in a hybrid working environment.
Responsibilities
- Provide Level 1 technical support
- Provide friendly, courteous, and quality systems support to all users
- Assist with advanced troubleshooting for special projects assigned by Helpdesk Supervisor
- Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e., software, hardware, phones, mobile devices, and client specific applications)
- Assist users with various firm application support systems; Microsoft products including Office 365, iManage, Aderant and Power PDF and others
- Assist with inventory control and tracking of IT assets throughout the firm
- Perform employee office moves relating to IT
- Image new computers and configure them for deployment to members
- Manage Audio/Visual setups including conference calls and WebEx/Teams/Zoom events
- Manage IT resources calendar for availability of A/V equipment and Mobile Hot Spots
- Participate in an on-call after hours schedule for emergency assistance when needed
Requirements
- Strong customer service and communication skills
- Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Access)
- Knowledge of Android and iPhone device setup and troubleshooting
- Intermediate knowledge of Windows 10 and Operating Systems
- Knowledge of VPN and VMWare Horizon connectivity principles
- Working knowledge of Active Directory and user account changes
- Working Knowledge of Microsoft Teams including Teams voice and video conferencing
- Technical aptitude with strong PC literacy skills
- Strong problem-solving skills and decision-making ability
- Ability to learn and apply technical information in a fast-paced, demanding work environment
- Flexibility to accommodate helpdesk’s hours of operation, including participating in after-hour on-call schedule
- Strong enthusiasm and desire to learn
- Work well in a team environment
- At least one year experience in a Call Center/Helpdesk position
- Minimum of Associates Degree in computer technology or business related degree or equivalent experience
- Preferred: A+ Certification
- Preferred: Certification as Microsoft Office Specialist
Benefits
- competitive salaries
- medical, dental, vision, life and disability coverages
- FSA
- HSA
- PTO
- 401(k) plan
- paid parking or transportation allowance
- paid day off for birthdays
- office casual dress code
- tuition reimbursement
- flexible work schedules
- hybrid working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Enterprise Architect at OneDigital shaping technology vision and collaborating across product management teams. Ensures delivery of business - driven initiatives meeting enterprise standards.
Audit Manager II overseeing regulatory issue validation audits in financial crimes at TD Bank. Leading audit engagements and providing team guidance with a focus on compliance and operational effectiveness.
Help Desk Technician providing advanced technical support for L.A. Care Health Plan. Collaborating with I.T. teams and managing complex issues to ensure a high level of user satisfaction.
Senior IT Engineer taking ownership of complex issues and mentoring junior engineers at a hybrid role in Edinburgh. Engaging with clients and ensuring IT systems security and reliability.
Lead IT service delivery and operational technology support at Integra. Ensure systems, user experience, and support structure scale with the business needs.
IT Support Specialist for user help desk in Berlin, managing queries and improving IT processes. Need strong IT support experience and proficiency in Windows and MS 365.
Audit Manager leading multiple audit, review, and compilation engagements for Abdo's Business Audit team. Cultivating client relationships and ensuring high - quality project delivery.
On - Call IT Technician providing hands - on IT support at Hartsfield - Jackson Atlanta International Airport, focusing on hardware maintenance and repair.
Associate Engineer for Broadcast IT management during live productions and daily operations. Responsible for technical success at Warner Bros. Discovery events, requiring troubleshooting and support skills.