IT Manager establishing and owning internal IT operations at Kiefer Tech. Ensuring systems are integrated, scalable, and automated using modern technology in a dynamic environment.
About the role
- IT Help Desk Field Technician providing technical support for approximately 100 employees at Neighborhood House. Resolving hardware and software issues while ensuring smooth IT operations.
Responsibilities
- Provide on-site and remote support for desktops, laptops, mobile devices, printers, and other end-user hardware.
- Respond to IT support requests via Ticket system, Teams, email, phone, and in-person assistance.
- Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, and printers.
- Support, troubleshoot, and provide training to employees with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
- Educate users on best practices for security, software use, and data handling in Microsoft 365.
- Assist with onboarding new employees by setting up workstations and providing IT orientation.
- Assist in creating, modifying, and deactivating user accounts in Microsoft 365 and Active Directory.
- Reset passwords and manage user access permissions.
- Assist with implementing IT security best practices, including antivirus updates and software patching.
Requirements
- Associate degree in Information Technology, Computer Science, or a related field, or equivalent years of experience.
- 2+ years of experience in IT Support, help desk, or customer support-related role.
- Strong knowledge of Microsoft 365: Outlook, Teams, SharePoint, OneDrive, Exchange Online, Entra ID.
- Must understand networking principles and troubleshooting connectivity.
- Effective communication skills, both verbal and written.
- Strong organizational and time management skills.
- Must have reliable transportation and be able to travel to multiple locations within Portland as needed.
Benefits
- 13 days of PTO per year
- 12 paid holidays
- Employee Assistance Program with free counseling
- Retirement plan
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