Support After Sales & Retention team in daily operations to learn about the customer lifecycle and gain insights into the payment industry. Responsibilities include reporting, data analysis, and communication with various departments.
Responsibilities
You will support the After Sales & Retention team in daily operations and contribute proactively
You will learn the entire customer lifecycle and gain deep insights into the payments industry
Reporting & data analysis
Preparing presentations based on this data
Review and research
Reviewing revenue figures, invoices and contract data in the internal SAP system
Reviewing and verifying postal and bank identification procedures
Processing tasks in the Customer Relationship Management (CRM) system (Salesforce)
Organizing, revising, assigning and forwarding cross-departmental processes in close communication with other specialist teams (Sales, Contract Entry, Customer Service, Compliance, Quality Management, etc.)
Reviewing business registrations and trade deregistrations
Creating termination orders
Requirements
Enrolled in a degree program in Business Administration (BWL), Economics (VWL) or a related field
Additional skills and experience that would set you apart: curious, highly self-motivated and able to work into complex subject matter
Benefits
Attractive salary and a competitive overall package
Well-structured training for the role and ongoing support from your manager
Hybrid working model
Flexible working hours
Equipment provided for the role (laptop and mobile phone)
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