Junior IT Specialist maintaining health and reliability of Plum’s daily IT operations. Providing end - user support, managing IT assets, and contributing to project rollouts in a hybrid workplace.
About the role
- Tier II IT Support Specialist resolving advanced technical issues and overseeing IT operations at Neostella. Supporting user management and security enforcement in a hybrid work environment.
Responsibilities
- Resolve second-level support tickets, including complex issues escalated from Tier I
- Administer and maintain user accounts, permissions, and groups across platforms (e.g., Google Workspace, JumpCloud)
- Support and enforce security policies, including endpoint protection (e.g., ThreatDown) and security awareness tools (e.g., KnowBe4)
- Manage onboarding and offboarding processes, ensuring compliance with security and asset management protocols
- Conduct advanced troubleshooting across hardware, software, cloud platforms, and connectivity issues
- Escalate critical infrastructure concerns to senior engineering when necessary
- Maintain and continuously improve IT documentation, procedures, and knowledge bases (Confluence)
- Collaborate on infrastructure projects, system upgrades, and technology rollouts
- Monitor and report on system health, endpoint security, and compliance metrics
- Mentor and support Tier I IT Support Specialists through training and knowledge sharing
- Identify opportunities for automation and process optimization
Requirements
- 3+ years of experience in IT Support or Systems Administration roles
- Advanced troubleshooting and root-cause analysis skills
- Strong understanding of user and device management in cloud platforms
- Basic scripting and automation knowledge (PowerShell, Bash, or platform-specific tools)
- Solid understanding of endpoint security principles and best practices
- Clear communication skills with the ability to explain technical concepts to non-technical users
- Strong organizational skills and attention to detail
- Proactive mindset with initiative for continuous improvement
- Ability to mentor and train junior team members
- Nice to Have:
- Experience working in a fast-scaling or SaaS environment
- Familiarity with identity management and zero-trust security frameworks
- Experience with system monitoring and reporting tools
- Exposure to infrastructure projects or cloud migrations
- Certifications in IT support, cloud platforms, or security (e.g., CompTIA, Google Workspace, etc.)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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