Hybrid Central Operations Enablement Coordinator

at Multiverse

• Job title: Central Operations Enablement Coordinator
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Go
• Location requirements: Hybrid, London, United Kingdom

About the role

• Central Operations Enablement Coordinator at Multiverse providing project and administrative support for high-growth tech operations. Managing deliverables and enabling team success through coordination and communication.

Responsibilities

• You will be a key executor and coordinator, managing specific operational processes and acting as the central project coordinator for custom deliveries across our programs.
• Coordinate Custom Delivery Projects: You will act as the central point of contact and project coordinator for specific client customizations or non-levy products, coordinating all moving parts to ensure they are delivered on time and to specification. You will brief stakeholders, track delegated actions, and manage the operational delivery timeline.
• Cross-Functional Coordination: Work in close partnership with Go-To-Market teams during the scoping phase, the Learning team on content adjustments, and Programme Delivery on staffing and resource allocation to ensure every customization is set up for success.
• Enable Coaches for Custom Content: Collaborate with the Central Operations team to ensure coaches are fully prepared to deliver customized program content. This includes identifying upskilling needs and supporting the creation of necessary training and resources.
• Supporting the Central Operations Enablement Strategy by executing initiatives: Partner with the Central Operations Principals to deliver on the broader product enablement strategy, taking ownership of the execution of specific initiatives and coordinating projects that strengthen enablement across programs.
• Support Onboarding Enablement with Launch Services: Partner with the Launch Services team to provide operational enablement for the crucial learner onboarding portion of the learner journey.
• Manage Internal Communications to the Operations Team: Draft and disseminate clear, timely communications to the internal Coach and Instructor community, ensuring they have the information required to execute their role effectively.

Requirements

• 1–3 years of experience in an administrative, project support, operations, or coordination role
• Exceptional organizational skills and meticulous attention to detail; you are proactive and take pride in managing complex schedules and documents flawlessly.
• Strong written communication skills, with a knack for clarifying complex information for diverse audiences.
• Proficient with project management and collaboration tools (e.g., Google Suite, Gemini, Guru, Slack). Familiarity with basic data tools (like building simple reports) is a plus.
• Highly coachable, eager to learn new systems and processes, and comfortable navigating a fast-paced, high-change environment.
• Mission-Driven: You are motivated by our mission to equip the workforce to win in the AI era.

Benefits

• 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
• private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
• you'll have the opportunity to work from anywhere, up to 10 days per year
• Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!