Process Excellence Operations Lead improving operational processes and enhancing efficiency at Sun King, focusing on collaboration across teams in a high - social - impact industry.
About the role
- Support Specialist ensuring smooth operations and providing technical support for banking systems at MUFG. Collaborating with teams to maintain reliability and resolve incidents.
Responsibilities
- Provide first line and second-line support for customer-facing and processing systems
- Investigate, resolve, and document incidents related to payment systems
- Proactively identify and mitigate potential issues
- Work closely with cross-functional teams to implement solutions and improve system functionality
- Liaise with third-party payment providers and vendors
- Analyze and report on payment system performance
- Maintain detailed technical documentation for payment systems
- Ensure that payment processes meet relevant regulatory requirements and security standards
- Lead outage calls with business partners, development teams and senior management
Requirements
- Min 7 years+ experience
- Strong understanding of banking applications, APIs, and integration frameworks
- Proven ability to analyze and resolve complex technical issues under pressure
- Excellent verbal and written communication skills
- Proficiency in system monitoring tools, SQL, Java, Spring Kafka, RESTful web services, OpenShift, and scripting languages (e.g., Python, Shell)
- Comfortable working in a fast-paced environment and managing multiple priorities
- Experience with monitoring tools like Splunk & Dynatrace
- Understanding of Web and Application servers
- Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience
Benefits
- comprehensive health and wellness benefits
- retirement plans
- educational assistance and training programs
- income replacement for qualified employees with disabilities
- paid maternity and parental bonding leave
- paid vacation
- sick days
- holidays
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Strategic operations leader at F5 driving planning, operating cadence, and execution across product organization. Collaborating closely with engineering, architecture, and design teams to enhance product management effectiveness.
Officer in Alpha Data Operations team at State Street. Overseeing data management for global clients in finance with operational efficiency and client onboarding.
Support Specialist ensuring smooth operations of banking systems at MUFG. Collaborating with cross - functional teams to maintain system reliability and address technical issues.
Facilities Operations & Maintenance Manager at KBR overseeing operations and maintenance for government clients. Managing teams in high - stakes environments to support national security efforts.
Director of Commercial Operations leading projects and optimizing processes in Energy Infrastructure. Collaborating across sales, marketing, finance, and operations to drive success in Delta’s Energy Infrastructure business.
Manager of Operations leading operational projects and driving process improvements at Walmart. Collaborating cross - functionally to enhance efficiency and ensure compliance with company standards.
Manager overseeing loan operations in Capital Markets at Tala. Responsible for supporting lending activities and compliance with financial guidelines.
Senior Operations Manager overseeing fulfillment center operations at Nuuly. Leading strategic planning, coaching, and continuous improvement initiatives for operational objectives.
Senior Operations Analyst performing operational duties for Individual Coverage Health Reimbursement Arrangement. Ensuring client satisfaction and timely resolution of healthcare service access.