Senior Operations Specialist at Intact Insurance Specialty Solutions focusing on operational process improvement. Collaborating with managers to translate strategies into effective business processes.
About the role
- Support Specialist ensuring smooth operations of banking systems at MUFG. Collaborating with cross-functional teams to maintain system reliability and address technical issues.
Responsibilities
- Provide first line and second-line support for customer-facing and processing systems, addressing issues in real-time to ensure uninterrupted operations.
- Investigate, resolve, and document incidents related to payment systems, adhering to service level agreements (SLAs).
- Proactively identify and mitigate potential issues.
- Work closely with cross-functional teams, including software developers, product managers, and business analysts, to implement solutions and improve system functionality.
- Liaise with third-party payment providers and vendors to troubleshoot and resolve external system dependencies.
- Analyze and report on payment system performance, recommending improvements for efficiency and scalability.
- Maintain detailed technical documentation for payment systems, workflows, and support procedures.
- Ensure that payment processes meet relevant regulatory requirements and security standards.
- Lead outage calls with business partners, development teams and senior management, driving remediation tasks to avoid repeat incidents.
Requirements
- 4 years of relevant experience
- Strong understanding of banking applications, APIs, and integration frameworks.
- Proven ability to analyze and resolve complex technical issues under pressure.
- Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
- Proficiency in system monitoring tools, SQL, Java, Spring Kafta, RESTful web services, OpenShift and scripting languages (e.g., Python, Shell).
- Comfortable working in a fast-paced environment and managing multiple priorities.
- Experience working with monitoring tools like Splunk & Dynatrace.
Benefits
- comprehensive health and wellness benefits
- retirement plans
- educational assistance and training programs
- income replacement for qualified employees with disabilities
- paid maternity and parental bonding leave
- paid vacation
- sick days
- holidays
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WF
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