Operations Technician performing tasks to support pipeline operations and maintain equipment safely. Involved in data analysis and collaboration for technical or operational problem - solving.
About the role
- Operations Director leading the operational transformation of BPO services at Capita. Focused on integrating AI, automation, and digital platforms to enhance customer experience.
Responsibilities
- Lead the operational transformation of BPO services using AI, automation, and digital platforms.
- Drive the implementation of intelligent service frameworks that adapt to customer needs and channel preferences.
- Ensure seamless rollout and embedding of strategic initiatives across operations, including agent enablement, reporting, planning, and client collaboration.
- Champion workforce transformation through role redesign, upskilling, and cultural change.
- Collaborate with internal and external stakeholders to ensure successful delivery and measurable impact.
Requirements
- Minimum 5+ years in operations leadership within BPO or business process management.
- Proven experience in managing AI/automation-led transformation projects.
- Strong stakeholder management and client engagement skills.
- Proficiency in Microsoft Office Suite, including MS Project, Visio and Co Pilot.
- Experience with hyperscaler platforms (AWS, Salesforce) and AI tools preferred.
- Excellent communication, presentation, and change leadership capabilities.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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