Learning and Development Consultant leading digital content creation and training programs at Manulife. Focused on e - learning development and adult learning methodologies to enhance organizational capabilities.
About the role
- Leadership & Organizational Development Coordinator providing centralized support for Mortenson's leadership programs. Coordinating logistics, program management, and participant experience across various development initiatives.
Responsibilities
- Coordinate planning, scheduling, and logistics for leadership and organizational development programs, including in person, virtual, and hybrid experiences.
- Coordinate venue procurement, contracting, and logistics for all programs, including site selection, vendor communication, contracting, and onsite arrangements.
- Support day-of event and venue logistics, meeting links, room set up, materials preparation and distribution, and in session support for facilitation teams.
- Serve as a consistent point of contact for participants, facilitators, coaches, and stakeholders, ensuring clear expectations and smooth execution.
- Support program management activities such as tracking participant metrics, group assignments, registrations, and completion monitoring to support reporting and continuous improvement.
- Coordinate assessments, surveys, and feedback processes, including summarizing data themes to inform program improvement and impact.
- Serve as a reliable, go-to resource for participants and internal partners throughout the program lifecycle.
- Draft and distribute standard program communications (prework, logistics, reminders, follow-ups) in partnership with LOD team members.
- Support preparation of learning materials, toolkits, guides, presentations, and digital resources.
- Assist with maintaining LOD content sites and shared resources (e.g., SharePoint, internal platforms) to ensure materials are current, organized, and easy to access.
Requirements
- 2+ years of experience in program coordination, learning & development, HR, or a related support role, ideally in a fast-paced or scaling environment.
- Customer focused, service-oriented mindset, with a high degree of reliability, responsiveness, and care for the participant experience.
- Demonstrated ability to quickly learn and navigate complex programs, systems, and processes, with a track record of ramping up efficiently.
- Strong organizational and project coordination skills, including managing multiple priorities, deadlines, and details with accuracy and follow‑through.
- Strong written and verbal communication skills, including experience communicating with diverse audiences and stakeholders.
- Comfort working with data, surveys, and tracking metrics to support reporting, insights, and continuous improvement.
- Proactive problem-solving mindset, able to anticipate needs, identify gaps, and propose solutions in dynamic situations.
- Excels in communication, data visualization and storytelling for various audiences.
- Strong technology fluency, with proficiency in Microsoft Office, collaboration tools, and willingness to adopt new platforms quickly.
- Experience supporting leadership development, organizational development, or learning programs, especially those that have scaled or evolved rapidly.
- Exposure to or involvement in program growth, process improvement, or operational scaling efforts.
- Familiarity with LMS platforms, survey tools, and enterprise systems (e.g., Oracle, SharePoint, Microsoft Suite).
- Track record of contributing to operational excellence and participant experience in complex program settings.
- Ability to work effectively across teams and functions, building relationships and facilitating collaboration.
Benefits
- Medical and prescription drug plans that includes no additional cost vision coverage
- Dental plan
- 401k retirement plan with a generous Mortenson match
- Paid time off, holidays, and other paid leaves
- Employer paid Life, AD&D, and disability insurance
- No-Cost mental health tool and concierge with extensive work-life resources
- Tuition reimbursement
- Adoption Assistance
- Gym Membership Discount Program
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