Defining and implementing learning strategies for NiSource Gas and Electric Operations. Collaborating with stakeholders to develop training initiatives and drive continuous improvement.
About the role
- Quality & Training Specialist in Münster focusing on customer service quality management. Involves coaching and developing systems for agent support.
Responsibilities
- Support the quality management of customer care
- Collect, analyze and monitor data
- Plan and conduct coaching sessions and training for agents
- Administer and further develop ticketing systems
- Act as the point of contact for agents on challenging customer issues
- Actively contribute to the development of Customer Care
Requirements
- Several years of professional experience in customer service
- Ideally some initial experience in coaching, help desk or quality management
- Confident working with numbers and MS Office, especially Excel
- Quick grasp and ability to learn new systems independently and rapidly
- Enjoy working in a motivated team, with an independent, conscientious work style and strong commitment
Benefits
- Work-life balance – Shape your workday flexibly and enjoy the freedom of remote working
- Commuter ticket & company bike – So not only your working hours are flexible
- Start-up perks – Enjoy free drinks and the occasional game of foosball or table tennis as a break from work
- flaschenpost Learning – Create your personal learning journey and expand your know-how through diverse and innovative trainings
- Buddy program – Your flaschenpost buddy will support you during onboarding
- State-of-the-art technology – We place great value on progress and innovation
- Team and networking events – Stay fit and get to know your colleagues through corporate sports, game nights and regular team meetups
- Corporate benefits – Whether shopping or sports – benefit from discounts and offers in online shops, gyms and exclusive conditions with Hansefit and Urban Sports Club
- Social responsibility – Blood donation during working hours to help save lives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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