Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- IT Support Technician providing remote and presencial support for software and hardware issues. Involvement in maintaining IT infrastructure and assisting users in a hybrid work environment.
Responsibilities
- Provide remote and on-site support to users, including software installation, equipment configuration, diagnosis and resolution of PC issues.
- Contribute to the operation of the department's processes by performing IT infrastructure support activities within the organization.
- Participate in remote and on-site maintenance of software, applications and IT assets, including desktops, laptops, tablets, peripherals, networks and mobile devices.
- Install, configure and maintain the user environment and all implemented services, as well as laptops, desktops and mobile devices.
Requirements
- Bachelor's degree in IT (in progress or completed)
- Or completed technical degree in IT
Benefits
- Company-subsidized health insurance for the employee.
- Option to include dependents in the health plan with payroll deduction.
- Dental assistance (optional).
- Option to include dependents in the dental plan with payroll deduction.
- Meal voucher or food voucher.
- Transportation voucher (optional).
- Impact & Care - Personal Guidance Program offering confidential emotional support and counseling in psychological, legal, financial, social and pet-related areas at no cost to the employee and legal dependents.
- Gympass - Wellhub (access to over 700 gyms across Brazil with plans starting at R$ 29.90, deducted from payroll).
- Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
- Access to Udemy via our intranet.
- Partnerships with major consumer brands.
- Agreement with SESC for employee and dependents.
- Discount agreements with educational institutions (undergraduate and postgraduate) and language/certification schools.
- Group life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Support Analyst responsible for onboarding partners and ensuring technical excellence in Digital Cash ecosystem integrations. Collaborating with internal teams and providing advanced API support in São Paulo.
Technical Support Specialist troubleshooting Tier II issues in Autodesk Forma products. Collaborating with Engineering and Product teams for defect validation and customer communication.
Operations Tools & Support Engineer developing and improving production tools for maritime classification and certification at Bureau Veritas. Collaborating in an international environment with tech experts and stakeholders.
Provide support to clients through various communication channels, ensuring smooth operation of software systems. Work with a dynamic team to enhance service delivery.
IT Intern providing technical support to optimize health and safety processes. Engaging in team collaboration and troubleshooting customer queries while maintaining organized documentation in hybrid mode.
Application Support Developer responsible for enhancing and supporting in - house developed applications at Centrica. Engage in customer support, data analysis, and system administration tasks.
Technical Support Engineer providing first - line support for IDEMIA applications in Bucharest. Responsible for troubleshooting technical issues and collaborating with support teams.
Technical Support Manager responsible for IT infrastructure continuity, security, and innovative management. Focusing on problem management in an operational environment.
Service & Support Engineer supporting global customers with broadcast control solutions. Collaborating with regional teams to resolve technical issues in a 24/7 support setup.