Hybrid Junior Help Desk Operator

at Minsait

• Job title: Junior Help Desk Operator
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Campos dos Goytacazes, Brasil

About the role

• Technical support representative assisting users via phone, web, and chat. Collaborating to resolve incidents and improving service quality in a digital transformation company.

Responsibilities

• Provide technical user support via phone, web, e-mail and chat.
• Deliver remote IT support, focusing on quality service and on resolving incidents and requests.
• Operate according to the knowledge base, standards, procedures and management guidance.
• Record and report anomalies to supervision.
• Contribute to the continuous improvement of the knowledge base.
• Participate in training, onboarding and support for integrating new employees.
• Support operational analyses, action plans and service improvement initiatives.
• Work as part of a team with a focus on results and service levels.
• Occasionally handle routing and escalation/forwarding of tickets.

Requirements

• High school diploma with a technical course in Information Technology or Telecommunications (SISTEC or Official Gazette), or a university degree in Information Technology or a related field.
• Desired knowledge in:
• Hardware maintenance (desktops and laptops);
• Data and voice networks;
• Microsoft environments and network devices.

Benefits

• Company-subsidized health plan for the employee.
• Option to include dependents in the health plan with payroll deduction.
• Dental assistance (optional).
• Option to include dependents in the dental assistance plan with payroll deduction.
• Meal allowance or food voucher.
• Transportation voucher (optional).
• Impact & Care - Personal Guidance Program that provides confidential emotional support and counseling in psychological, legal, financial, social and pet-related areas at no cost for the employee and legal dependents.
• Gympass - Wellhub (access to over 700 gyms across Brazil with plans starting at R$ 29.90 deducted via payroll).
• Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
• Access to Udemy via our intranet.
• Partnerships with major consumer brands.
• Agreement with SESC for the employee and dependents.
• Discount agreements with educational institutions (undergraduate and postgraduate) and language/certification schools.
• Group life insurance.