Account Manager at Meltwater handling SaaS customer accounts, driving growth and renewals across assigned accounts. Collaborating closely with the Customer Success team to optimize client relationships.
Responsibilities
Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team
Focus on driving sustainable, long-term growth while overseeing renewals
Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth
Identify and actively pursue expansion opportunities within accounts
Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions
Partner with Renewals Representatives to ensure robust account retention
Cultivate and nurture strong relationships with key stakeholders within assigned accounts
Monitor customer usage patterns to inform strategic renewal and product expansion approaches
Implement proactive sales processes to effectively counter competitive threats during renewal negotiations
Requirements
A Bachelor's degree or higher is preferred for this role
A minimum of 3 years tenure in account management is desired
Strong strategic thinking and execution capabilities
Ability to develop effective account plans and strategies
A proactive approach to identifying and driving expansion opportunities
Refined communication and collaboration abilities
Results-oriented mindset with a focus on achieving growth targets and customer satisfaction
Excellent written and verbal communication skills in [Language] and English
Willingness to embrace the best of both worlds with our hybrid work schedule
The ability to legally work in the country of hire is required
Benefits
Comprehensive paid time off that allows you to have an enhanced work-life balance
401K matching
Life insurance
Commuter benefits
Parental leave plans
Excellent medical, dental, and vision options
Collaborative, transparent and fun loving office culture
Accelerated professional development and growth programs
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