Associate Customer Service Representative handling customer inquiries and complaints for Highmark Health via phone, email, and face - to - face communications. Ensuring timely resolution and maintenance of accurate records.
About the role
- Customer Service Representative managing inquiries for a consumer electronics distributor. Engaging with customers via multiple channels while maintaining accurate records and performance metrics.
Responsibilities
- **Duties and Responsibilities:**
- Maintain and update an accurate log of activity in the CRM system, and Google Sheets
- Direct customers to online resources
- Answer customer inquiries via chat, email, Product Review, SMS, social media, and calls
- Meeting your Key Performance Indicators (KPIs)
- Chat Response Time: 30 Seconds
- Email Turnaround Time: 24-48 hours
- Update customer records in the system, including notes about interactions
- Pitch ideas for improving customer care
- Make recommendations to management to improve customer experience
- Consistent desire to learn new skills
- Maintains professional and technical knowledge
- Working within the system
- Perform other duties as assigned
Requirements
- **Must-have Skills / Qualification:**
- At least 1 year of experience as a Customer Service Representative
- Prior experience in customer service or support roles, especially in handling multiple communication channels
- Excellent verbal and written communication skills in English
- Ability to respond to customer inquiries quickly, accurately, and with attention to detail
- Efficient in managing several conversations across different platforms simultaneously
- Comfortable working in a fast-paced, dynamic environment
- **Nice-to-have / Advantageous Skills:**
- High School Diploma or equivalent required; Associate or Bachelor’s Degree
- E-commerce experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Global Customer Service Quality Expert defining and driving quality standards across CMA CGM’s shipping network. Focused on service excellence, reducing customer effort, and enhancing the customer journey.
Customer Care Consultant managing client requests and ensuring customer satisfaction in Milan's Drive Center. Collaborating closely with external sales and technical teams to provide efficient solutions.
Talent Manager at Robert Half developing business with clients and marketing services. Responsible for recruiting administrative and customer support professionals for clients' needs in a team environment.
Customer Care Specialist providing best - in - class service for clients at Cox Automotive. Managing high volumes of tasks and resolving inquiries and issues promptly and efficiently.
Customer Support Manager enhancing service delivery across Latam operations for Wellhub. Leading a team and ensuring customer satisfaction in a strategic role.
Senior Customer Service Coordinator driving operational excellence in Order - to - Cash processes for a healthcare vaccine company. Collaborating cross - functionally to enhance service quality and compliance.
Medical Support Specialist on the Pre - Employment Medical Team scheduling and coordinating medical exams and tests. Providing administrative support and communications with candidates, medical providers, and internal teams.
Clinical Specialist in Wound Care working with healthcare professionals to provide training, support, and expertise in NSW. Engaging with clinicians and developing tailored in - service programs to enhance best practices.
Customer Service Representative for Arcavindi assisting customers in Europe via multiple communication channels. Handling inquiries and complaints while contributing to customer experience and team culture.