Help Desk Specialist providing technical support to credit union staff and members. Installing systems, troubleshooting issues, and ensuring help desk operations with a focus on service.
About the role
- IT professional responsible for maintaining and upgrading company network infrastructure for a leading beauty omnichannel distribution platform in Asia Pacific. Engages in tasks related to IT support, system maintenance, and incident management.
Responsibilities
- Maintain, upgrade and monitor the company network and outlets (Firewall, Wi-Fi, Switches & VPN).
- Install, configure, troubleshoot ongoing usability of computers, telephony, printers, mobile devices management.
- Prepare and maintain the records of incident, software licences and other IT assets inventory.
- Ensure availability of IT infrastructure services to authorized users including Active directory, Print, Mail, and Windows servers.
- Good Knowledge troubleshooting, problem identification, problem resolution and/or resolution recommendation activities to first level team.
- Source, manage and work with the designated vendors to ensure the smooth operations and maintenance of the company's IT infrastructure, telephony, data recovery and desktop/laptop computer support.
- Establish the IT guidelines and security policies to educate the employees on good IT practices.
- Perform any job-related duties as assigned by the superior.
- Take action on onboarding & offboarding process.
Requirements
- 3–5 years of hands-on IT experience, with at least 1 year in end-user support or IT operations.
- Strong working knowledge of networking, IT security, systems administration, databases, data storage systems, and telecommunications.
- Solid understanding of Windows Server environment, Active Directory, and basic networking concepts (TCP/IP, DNS, DHCP).
- Experience working with vendors and third-party service providers.
- Strong troubleshooting, analytical, and problem-solving skills.
- Good communication skills with the ability to explain technical issues to non-technical users.
- Able to work independently and collaboratively in a fast-paced, multi-site environment.
- A proactive team player with strong ownership and accountability.
- Willing to be on-call or provide support outside office hours when required.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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