Junior IT Specialist maintaining health and reliability of Plum’s daily IT operations. Providing end - user support, managing IT assets, and contributing to project rollouts in a hybrid workplace.
About the role
- IT Support & Site Operations Associate providing hands-on technical support for the Elecsys facility. Administering site infrastructure and supporting production operations in a manufacturing environment.
Responsibilities
- Provide hands‑on technical support, service desk triage and resolution, and site infrastructure administration for the Elecsys Olathe facility.
- Monitor and help administer local site infrastructure including servers, switches, firewalls, databases, A/V systems and network-connected shop-floor equipment.
- Assist in diagnosing LAN/WAN connectivity issues—including VLANs, DHCP, DNS, and general communication problems.
- Support onsite network equipment by performing physical checks, verifying cabling and power, and completing guided tasks provided by infrastructure engineers.
- Support site cybersecurity initiatives by assisting with implementation and documentation.
- Independently execute and coordinate approved IT projects specific to the site.
- Provide on-site and remote desktop support for end users, including international colleagues.
- Maintain accurate inventories of IT assets including computers, network equipment, phones, and shop-floor devices.
Requirements
- Experience in providing on-site desktop and IT support, preferably in a manufacturing environment.
- Strong troubleshooting skills for Windows endpoints, peripherals and meeting rooms.
- Working knowledge of service desk tools, preferably ManageEngine ServiceDesk Plus.
- Baseline networking knowledge (switches, firewalls, IP addressing, troubleshooting connectivity issues).
- Strong communication skills with the ability to provide clear status updates to site leadership and end users.
Benefits
- Up to 10 % Travel
- In office Monday – Thursday with option to work from home on Fridays depending on business needs and manager discretion
- Occasionally planned after-hours or off shift work to support production schedules and minimize business disruption
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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