Customer Service Agent handling label control, yard coordination, and administrative functions in logistics. Ensuring efficiency in outbound operations at DSV's Lancaster location.
About the role
- Lead Customer Service for Maritime Cranes in Denmark, managing a team and expanding operations at Liebherr. Focus on customer relationships and market research for growth.
Responsibilities
- Responsible for the expansion of the sales company in relation to spare parts, warranty and customer service within the framework of the growth strategy
- Conduct research of local market and business activity including local competitors, price levels and economic development of customers
- Establish and maintain ongoing relationships with existing customers, suppliers and internal departments
- Price negotiations and conclusion of service contracts
- Support the Divisional Manager in the area of organizational development of mixed sales and divisional controlling companies
- Management of a team of Customer Service employees
Requirements
- Successfully completed technical or economic education
- Several years of professional and leadership experience in a comparable service position
- Strong customer orientation and distinctive communication skills
- Proficiency in spoken and written English is required; Danish is considered a strong asset
- Willingness to travel
- Self-organized and a cooperative style of working
- A current driver’s licence
- Strong leadership skills to motivate, coach, and develop individuals and teams, committed to a positive working culture
- Good IT skills (ERP systems and MS Office)
Benefits
- secure job
- unique variety of tasks
- exciting development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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