Senior Talent Acquisition responsible for end - to - end selection processes at KPMG. Focusing on functional roles and leveraging AI to enhance recruitment efficiency and quality.
About the role
- Community Experience Specialist responsible for audience recruitment and engagement activities. Collaborating with teams and managing customer experiences using Fuel Cycle’s platform.
Responsibilities
- Support audience recruitment, onboarding, and ongoing engagement activities.
- Execute scalable tasks related to audience recruitment, rewards, incentives, engagement and member satisfaction using the Fuel Cycle platform.
- Monitor community activity and flag engagement opportunities or risks.
- Execute audience-related tasks and deliverables assigned by Audience Experience Strategists or Managers.
- Coordinate across internal teams to ensure projects meet timelines and quality standards.
- Provide support for campaigns, surveys, and events within audience communities.
- Own the audience experience for a designated vertical’s set of customer accounts i.e. book of business (as assigned).
- Manages the bulk of customer management task execution on the Fuel Cycle technology.
- Communicate project updates, timelines, and best practices to clients clearly and professionally.
- Collaborate with Strategists to provide recommendations on audience engagement and satisfaction.
- Review and test deliverables to ensure high-quality outputs.
- Maintain accurate records and documentation of audience activities and client communication.
- Demonstrate Fuel Cyle Platform knowledge and account specific functions.
Requirements
- Education: Bachelor’s degree in a relevant field.
- Experience: 1-2 years managing audience experience or an equivalent role in a B2B customer-facing capacity.
- Detail-Oriented: Detail-oriented team members with an eye towards execution and efficiency.
- Team Player: Strong team player with excellent collaboration skills.
- Multi-Tasking: Strong multi-tasker with excellent prioritization skills.
- Customer Focus: Focused on high-quality customer service and deliverables.
- Analytical Skills: Proficient in data analysis and reporting.
- Communication: Excellent verbal and written communication skills.
- Adaptability: Can handle diverse audience needs and challenges.
- Problem-Solving: Effective at addressing complex audience experience issues.
- Empathy: Understands audience perspectives and needs.
- Organizational Skills: Manages multiple accounts efficiently.
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision insurance plans
- 401(k) with Company Match: Plan for your future with our retirement savings program
- Equity Purchase Option: Participate in Fuel Cycle’s long-term success
- Flexible Work Schedule: Empowering you to balance life and work
- Generous Time Off:
- 15 vacation days and 7 sick days per year
- 12 company holidays
- 4 floating holidays/recharge days to rest or celebrate what matters to you
- Paid Parental Leave: Time to bond with your growing family
- Monthly Internet & Phone Stipend: Support for remote work setup
- Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (fitness), and more
- Team Connection Perks:
- Weekly community lunches, refreshments, and snacks at our LA & NY headquarters
- Pet-friendly office environments
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