Analyst responsible for installing and maintaining IT infrastructure at Celestica. Ensuring the reliability and security of IT operations in Laem Chabang, Thailand.
About the role
- IT Helpdesk Technician providing technical assistance on computer systems at Leadtech. Serving as the first point of contact for customers needing technical support.
Responsibilities
- **ResponsibilitiesYou’re our perfect candidate if you:**
- Serve as the first point of contact for customers seeking technical assistance by email or ticketing tool.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Onboarding Leadtech’s users
- Provision and deprovision of workstation transferred from IT to users
- Provision and deprovision of users with Azure AD and Google Workspace Admin
- Installation, upgrade, and applications management remotely
- Manage HW’s warranties with the several suppliers.
- Maintenance of licenses
- Control about logistics and inventory
- Full technical support to workstations and peripherals
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements
- Your expertise in a nutshell:**
- **Ticketing Tool Expertise**: Hands-on experience with Jira Service Management (JSM).
- **Multi-OS Knowledge**: Proficiency in troubleshooting across Mac, Windows, and Linux (specifically Ubuntu) environments.
- **Admin & Device Management**: Basic understanding of Google Workspace Admin, Microsoft Azure, Microsoft Intune, and Apple Business Manager.
- **AI Mindset:** Familiarity with the current AI ecosystem and an interest in leveraging AI tools to improve workplace processes and efficiency.
- **Core Competencies**: A highly proactive approach to problem-solving and a strong commitment to teamwork.
- Excellent communication skills interpersonal skills
- **Languages: **Fluent level of English and Spanish **
Benefits
- Leadtech offers an exceptional working environment in a dynamic and international team. We invest in people’s development offering the opportunity for continuous training and career growth.**
- Some of the perks of working with us:
- Competitive salary
- Full-time, permanent contract
- Private health insurance
- 25 days of holiday + your birthday off
- Flexible vacation time (no blackout days)
- Free Friday afternoons (a 7-hour workday!)
- 35-hour week for the full month of August (free afternoons!)
- Flexibility to work from home
- Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets)
- Team-building activities
- Monthly afterwork
- Free coffee and snacks
- Free fresh fruit
- English courses
- Permanent internal training + annual budget for external training
- Games room (Nintendo, table tennis, futbolín)
- Terrace at the office
- An innovative approach to all internal processes and businesses
- Work with the latest technologies + Career progress opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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