Hybrid IT Support L1

at KingMakers

• Job title: IT Support L1
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Cape Town, South Africa

About the role

• IT Support L1 role at KingMakers assisting in onboarding and troubleshooting IT issues. Collaborating with staff to improve support processes and deliver excellent customer service.

Responsibilities

• **Projects you could work on:**
• Assisting in onboarding new employees with IT setup and support.
• Troubleshooting hardware and software issues reported by users.
• Improving support processes by documenting common issues and solutions.
• Collaborating with other IT staff to escalate more complex problems.
• **How you do it – Expectations for fulfilling your role:**
• *At KingMakers, we expect our team members to:*
• **Be Customer-Focused:** Prioritize the needs of our customers in every interaction.
• **Exhibit Passion & Dedication:** Show enthusiasm for providing excellent support and a commitment to your growth.
• **Maintain Openness and Honesty:** Foster a culture of transparency and constructive feedback.
• **Embrace Innovation & Big Thinking:** Look for opportunities to improve processes and introduce new ideas.
• **Take Ownership & Accountability:** Own your work and take responsibility for outcomes.
• **Act with Speed & Focus:** Be efficient and proactive in your support efforts.
• **Keep Low Ego:** Collaborate effectively with others and learn from every experience.
• **Have Fun:** Contribute to a positive work environment while delivering great service.

Requirements

• **What You Need for This Role:**
• Excellent communication skills, both verbal and written, with a customer-focused attitude.
• Basic understanding of computer systems, networks, and software applications.
• Ability to troubleshoot common IT issues and provide clear solutions to users.
• Strong problem-solving skills and the ability to work under pressure.
• Willingness to learn and adapt to new technologies and tools.
• Experience with ticketing systems and remote support tools is a plus.
• A positive attitude and a team-oriented mindset.

Benefits

• **Perks **
• **Health Support:** Employer contribution toward your monthly medical aid, helping you invest in your health and wellbeing.
• **Comprehensive Insurance:** Group risk cover providing additional protection and peace of mind for you and your loved ones.
• **Future Planning:** Employer contributions to a provident fund to support your long-term financial security and retirement planning.
• **Performance Bonus:** Discretionary rewards that celebrate your impact
• **Hybrid Work:** A flexible arrangement with 3 days in the office and 2 days remote each week