Test Lead managing end - to - end testing for large implementations in Pharmacy Benefit Management. Collaborating with business and IT stakeholders for readiness and process support.
About the role
- Patient Visit Specialist supporting visit closure activities at Presbyterian Healthcare Services. Guiding patients through care processes with a focus on coordination and exceptional service.
Responsibilities
- Support visit closure activities and ensure seamless coordination of patient care
- Guide patients through next steps ordered by the clinician
- Review and follow orders entered into the EHR by the clinician
- Schedule return visits, lab, radiology, STAT & ASAP appointments and advanced imaging
- Obtain Prior Authorization/Referral per payor protocols
- Validate patient MyChart Access
- Print AVS as applicable with double check for HIPAA privacy
- Collects any backend patient balance such as high deductible
- Communicate effectively to ordering clinician when any restriction prohibits scheduling as ordered
- Make appointment reminder calls and rescheduling
- Instruct patients on the Release of Information process
- Ensure checkout area, waiting area and walkways are clear and clean
- Perform other duties as required
Requirements
- High school or equivalent
- Experience in the medical office, hospital, or clinic with patients and providers is preferred
- Proficiency in prior authorization/certification/referral process is preferred
- Must pass EPIC competency for Registration at completion of Epic Clerical Training class
- Medical terminology training or training completed within six months of hire
- Pass annual competency exam for all areas of responsibility
- Requires strong organizational and multi-tasking skill sets
- Significant customer service skills set paramount
Benefits
- Comprehensive benefits package including medical, dental, vision
- Short-term and long-term disability
- Group term life insurance
- Other optional voluntary benefits
- Employee Wellness rewards program including gift cards and wellness activities
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