Senior IT Engineer taking ownership of complex issues and mentoring junior engineers at a hybrid role in Edinburgh. Engaging with clients and ensuring IT systems security and reliability.
About the role
- IT Support Specialist at Snorkel AI providing Tier 1/2/3 support and leading SOC2 compliance in a tech-forward environment. Responsible for system health, automation, and user support.
Responsibilities
- Provide Tier 1/2/3 support for our global team
- Build and maintain the 'glue' between our tools
- Lead the technical execution for SOC2 compliance
- Own the daily health of our core tools
- Proactively improve our AI-driven solutions
- Maintain and optimize local office networking and AV infrastructures
Requirements
- 6+ Years of IT Excellence
- The Stack Expert: Experience with Okta, Jamf Pro, Crowdstrike, Cisco Meraki, and Google Workspace
- Scripting & API Savvy: Proficient in Python or Bash
- Customer-Centric: No task too small attitude
- Clear Communicator: Translate 'Technical Debt' into 'Business Risk'
Benefits
- Direct Impact
- Modern Tech
- Growth
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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