IT Manager overseeing information systems for independent auditing firm in Hauts - de - France. Responsible for implementing IT strategies and managing staff with a focus on technological advancements.
About the role
- IT-Help Desk Agent at OMEXOM supporting IT operations and user assistance. Engaging with MS Windows Servers and providing first-level support for internal colleagues.
Responsibilities
- Handle various IT administration tasks for MS Windows servers and clients, as well as mobile devices (Apple iOS and Google Android)
- Implement system expansions and adjustments
- Serve as the first point of contact for colleagues and resolve incidents in 1st- and partially 2nd-level support
- Onboard new colleagues and set up user accounts and devices
- Assist users with software and hardware usage
- Document and track support requests in the Jira ticketing system
- Document processes, system adjustments and changes in Atlassian Confluence
- Maintain work progress in the Atlassian Jira ticketing system
Requirements
- Completed vocational training in IT, e.g., as an IT specialist for system integration (m/f/d), or an equivalent qualification
- Experience with ticketing systems such as Atlassian Jira and remote support tools
- Basic knowledge of server administration and networking
- Familiarity with terms such as DNS, Active Directory/LDAP, Wireshark, PowerShell, and the OSI model
- Experience operating MS Windows Servers is an advantage
- Technical affinity and interest in new IT technologies and topics
- Strong problem-solving skills and a service-oriented working style
- Driving licence (category B or class 3) and willingness to travel for regional assignments
- Good German and English language skills and strong teamwork and communication skills
Benefits
- A secure permanent position from 30 hours per week with a competitive salary
- Mobile working options to improve work–life balance
- Flexible working hours for greater freedom in your daily work
- 30 days of vacation for a balanced work–life
- Employee share program with discounted terms and free shares
- Employee referral program with a bonus of up to €3,000
- Bike leasing for eco-friendly and flexible mobility
- Gym subsidies to support your health
- Childcare allowance to support families
- Retirement and health-care provisions for long-term security
- Vision/glasses allowance to ensure clear sight at work
- Corporate benefits program with numerous discounts from many partners
- Personal development through structured onboarding, training and long-term career prospects
- Innovative projects with varied tasks and a modern working environment
- Contribute to the energy transition through sustainable projects and active climate protection
- Highest work safety thanks to clear standards, training and the goal of "zero accidents"
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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