IT Specialist supporting technological infrastructure and integrating AI solutions in healthcare at Synergy Family Services. Troubleshooting EHR systems and training staff on healthcare IT tools.
About the role
- Technical Customer Support Specialist assisting customers via live chat and email. Joining a growing team at Oxylabs, focusing on customer service excellence in web data gathering.
Responsibilities
- Give joy to our customers by solving their queries via live chat and email;
- Ensure excellent customer experience;
- Answer customers’ queries & provide reliable information;
- Interpret and finetune the customer success process & performance;
- Work alongside techies to understand IT business logic;
- Build and develop customer relationships that will turn clients into advocates.
Requirements
- Fluent in English and Lithuanian
- Ability to work full-time during the day shift (9 AM - 5 PM) in a hybrid working model
- Energy to move mountains together with your team
- Empathy and understanding - basically showing clients how important they are!
- Looking for a real opportunity to grow
- Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.
Benefits
- Access to mental and physical well-being resources
- Expansive benefit package covering learning, well-being, celebration, and much more
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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