IT Help Desk Specialist servicing IT incidents and requests for corporate services department. Supporting IT Operations team with technical troubleshooting and user assistance in a structured ITSM environment.
About the role
- Project Manager leading Helpdesk transformation for digital transformation at Artemys with client coordination and change management.
Responsibilities
- Pilotage du changement d’un outil / prestataire Helpdesk
- Coordination des équipes locales (Turquie) & IT groupe
- Gestion de la transition (run, reprise, migration)
- Suivi des SLA / qualité de service
- Accompagnement au changement & communication
Requirements
- 5 ans d’expérience minimum dans un environnement challengeant
- Expérience auprès de clients grands comptes
- Bon niveau d’anglais à l’oral et à l’écrit
- Agilité de rigueur et d'un bon relationnel
Benefits
- Travailler dans une bonne ambiance
- Chaque membre de l’équipe a sa place et sa voix
- Vos idées comptent autant que votre travail
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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