IT Support Specialist for user help desk in Berlin, managing queries and improving IT processes. Need strong IT support experience and proficiency in Windows and MS 365.
About the role
- Technical Customer Support Representative in the global agribusiness CHS, facilitating customer support and inquiries. Focused on onboarding, contracting, billing, and dispute resolution with a customer-oriented approach.
Responsibilities
- Initiate new customer set up and portal access.
- Monitor set up process and address delays to ensure safety and compliance requirements are completed.
- Initiate account changes (bank account, address, etc.) as needed.
- Provide customer information on how to do business with CHS and utilize digital tools.
- Provide customers with posted bids and price sheet quotes.
- Work with customers to ensure contract policy is followed, including gathering contract signatures, following up on unfulfilled contracts and over applied bushel designation, etc.
- Facilitate customer inquiries related to customer and settlement payments, prepay balance, invoice and payment/contract status and reprinting documents upon request.
- Intake all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies, and quality.
- Review contract details provided by sales team to ensure accuracy.
Requirements
- 1+ years of experience in Customer Service and Technical Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
Benefits
- medical
- dental
- vision
- wellness programs
- life insurance
- health and dependent care spending accounts
- paid time off
- 401(k)
- pension
- profit sharing
- short- and long-term disability
- tuition reimbursement
- adoption assistance
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